Our commitment to keeping minors safe — and off — the platform.
TopSwap has zero tolerance for child sexual abuse and exploitation (CSAE), including any child sexual abuse material (CSAM). We prohibit it in every part of the app — listings, photos, profiles, comments, and messages — and we remove it and the accounts responsible. We report apparent CSAE to the appropriate authorities, including the National Center for Missing & Exploited Children (NCMEC), as required by law.
TopSwap is intended for adults (18+) and is not directed at children. Participation requires verifying a real residential address — we mail a physical postcard with a code, or verify a government ID. This residency gate makes anonymous or underage signups impractical and keeps the marketplace to verified local adults. Accounts found to belong to minors are removed.
Listings, photos, and content are screened by AI-assisted moderation when posted, and flagged content is escalated to human review. Content that violates our policies — including anything that endangers a child — is removed, and repeat or severe violations result in account termination.
Every member can act on unsafe content directly in the app:
Use the in-app report on any content, or email support@topswap.app. Suspected child exploitation is treated as the highest priority and is reported to law enforcement and NCMEC. If a child is in immediate danger, contact local emergency services first.
We comply with applicable child-safety laws and with the child-safety standards policies of the app stores we distribute through. We review these standards regularly. Questions: support@topswap.app.