Something not working, or a question the guides don’t answer? Start here.
This reaches the same people who read the support inbox. We reply to the address you give us.
Most of what people write in about is covered here:
Address verification
Why we mail a postcard, and how to verify instantly instead.
How Top Swap works
The buyer queue, being first in line, and how a sale completes.
Seller tips
Pricing, photos, and getting a listing seen.
Buyer tips
Making an offer and arranging a pickup.
Safety tips
Meeting up, paying, and spotting a scam.
TopSwap Rewards
How points are earned and what they do.
Yard sales
Posting an event and getting neighbors to show up.
Community guidelines
What belongs on TopSwap and what gets removed.
Every listing, yard sale, and member profile has a report link, and reporting from inside the app is the fastest route — it reaches a moderator with the item already attached. You can also block a member from their profile, which hides their listings from you and stops them messaging you. For anything urgent or involving someone’s safety, use the form above and say so in the subject. Our community guidelines describe what gets removed, and our child safety standards cover reports involving minors.
You can delete your account and everything attached to it — see delete your account for what gets removed and what we’re required to keep. Our privacy policy covers what we collect and which services process it, and the terms cover the rest.